Returns & Refunds

Return Window

We accept returns on eligible items within 7 days of delivery. To be eligible, items must be unused, undamaged, and returned in their original packaging with all tags and accessories intact.

Non-Returnable Items

For hygiene and safety reasons, and due to their handcrafted or fragile nature, certain items such as custom or made-to-order pieces, sculptures and FRP works may not be eligible for return unless received damaged or defective. Any exceptions are noted on the relevant product page.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or refund at no extra cost to you.

How to Initiate a Return

To start a return, reach out via our Contact Us page with your order number and reason for return. Our team will guide you through the next steps.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 7–10 business days.